Inside Sales Advisor

The Role
The role of the Inside Sales Advisor is to educate, inspire and skillfully guide Tesla's potential customers through the vehicle purchase and configuration process. Inside Sales Advisors have the incredible opportunity to advise discerning Tesla clients from all over North America, while honing their abilities in lead qualification. We expect members of this team to become experts in our products and the direct-from-manufacturer sales model that has made Tesla an innovator in the automotive industry. As a team, we all work together to help Tesla vehicles affect & enrich more lives around the world every day.
The ideal candidate will possess superior interpersonal and communication skills, unshakeable moral fortitude, and a strong awareness of appropriate behavior when supporting customers.
Client Interaction: Talk to our current and prospective customers on the phone, chat, email and SMS to nurture and prepare customers for a vehicle purchase. We want customers to feel comfortable and excited about joining the Tesla family
Follow-up: Receive & qualify inbound leads. The purpose is to assess the prospect's needs, qualify the opportunity, and schedule the test drive experience
Inspiration: Influence customer purchases of Tesla Vehicles by aiding a "buy in" to the Tesla brand, including company mission, business model and no stress educational approach to sales
Development and maintenance of a sales pipeline. Achieve both personal and group monthly metric targets in conjunction with the field Sales teams
Plan: to maximize and leverage phone time, including pre-call planning, adhering to activity metrics, and call structure and control for opportunity qualification and objection handling
Provide feedback and recommendations on communication efforts based on direct experiences with potential clients
Maintain customer relationships from the initial interaction up until delivery day
Bachelor's degree or equivalent experience
1-3 years' experience preferred
Strong relationship management skills and the ability to explain complex technical concepts
Proven track record to meet or exceed targets and goals
Positive and energetic phone skills, excellent listening skills, strong writing skills
Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications- preferably Salesforce.com)
Legal right to work in the United States
Valid US Driver's License and/or State ID
Ability to obtain DMV Salesperson's License
Requirement to follow Tesla Motor's information security policy

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